Language English

Careers

Status: Full-Time
Location: Mexico

Apply Here

 

ROLE

As part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. As Client Services Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice and interactions with our clients. As a Client Service Ambassador, you will foster strong relationships to ensure an overall positive client experience. You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our client. You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on. You will manage several channels of communicates (telephone, email, and chat) keeping your personal target in mind as well as the team’s goals.

 

MISSION

  • Act as brand ambassador
  • Master Brand policies and procedures and ensure compliance throughout all channels and interactions

 

OPERATIONS PROCESS

  • Handle client inquiries, complaints, and service for studiofenice.ch and manage after sales requests
  • Ensure an exceptional and personalized Client Experience by telephone, live-chat, and email
  • Follow-up and liaise with other departments to meet Client requests
  • Escalate incidents as appropriate

 

CLIENT/BUSINESS DEVELOPMENT

  • Develop the business and client base by cultivating a strong client relationship with trust and open and interactive communication
  • Share client feedback with the appropriate departments to improve processes, services, quality, etc.

 

PROFILE

  • Enthusiasm for the Brand and the Art & Design Industry
  • Minimum 3 years proven experience in the luxury sales and service industry
  • Client oriented with an excellent sense of service quality (go the extra mile spirit)
  • Strong listening skills with a positive mind set
  • Commercial mindset
  • Excellent written and verbal skills in English. Fluency in Spanish and French is an advantage
  • Thorough and excellent organizational skills
  • At ease with online tools and openness to new technologies
  • Team player
  • Fast learner
  • Problem solver-ability to multitask
  • Resistance to stress
  • Schedule flexibility
  • Good knowledge of some softwares (MS Office, Outlook, etc.)

 

Studio Fenice will provide a competitive base salary, paid vacation, sick time, and great team in a growing start-up.

 

Studio Fenice is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Apply Here

Status: Full-Time

Location: Mexico

Apply Here

 

ROLE

This is an exciting and rewarding role into Graphic Design, with the opportunity to immediately own your work and contribution to creative output of the brand. You will be reporting into the Lead Graphic Designer but working alongside the whole creative team.

 

MISSION

You will be stepping into a role withing an even faster growing area of the Studio Fenice, so being able to stay cook under pressure and mange deadlines effectively will come easily to you. You’ll bring a highly organised and self-motivated work style and a genuine enthusiasm for pixel perfect digital design and art-working, alongside attention to detail, and an impeccable work ethic. A willingness to learn and adapt to new processes will be intrinsic to your personal work style.

You are energised by:

A fast-paced, ever growing working environment, with many opportunities to learn and expand your skillset. A personal passion for beautiful content, and a keen interest in the luxury fragrance and beauty industry will underpin your enthusiasm for the role.

 

PROFILE

  • Fluent in Spanish and English
  • A diploma or degree in Graphic / Digital Design or Graphic Communication
  • Demonstrable design skills in an online portfolio showcasing your best graphic/digital work
  • Previous experience with producing large volumes of digital / web assets for online platforms
  • Excellent knowledge of InDesign, Photoshop, Illustrator (Adobe CS).
  • Ability to produce work for a range of channels, including social media, email, desktop and mobile, with a good understanding of the best practices of each platform.
  • A willingness to learn and keep up to date with current practices in the design world.
  • Ability to work seamlessly as both part of a team or individually and use initiative when required
  • Good organisational skills with the ability to independently manage and prioritise multiple projects and multiple briefs per day.
  • Have a great record of taking, interpreting, and delivering design projects in tight deadlines
  • Great attention to detail and the ability to follow and execute detailed instructions and briefs to the letter and to a high standard.
  • Proactively manage and be accountable for artwork quality, accuracy, and consistency
  • Previous experience of a minimum of 1 year or more working in a digital design team as a digital designer or art-worker preferably for an e-com business.
  • Excellent verbal and written communication skills

 

Studio Fenice will provide a competitive base salary, paid vacation, sick time, and great team in a growing start-up.

 

Studio Fenice is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Apply Here

Status: Full-Time
Location: Mexico

Apply Here

 

ROLE

Marketing & Communication position will play a key role in the organization and management of the marketing and commercial projects of Studio Fenice. It will therefore guarantee their execution and their performance within the given time.

In this context, his/her mission will be to inform, educate and convince the internal teams & external agencies to obtain the best possible results, consistent with the image and the objectives of the House.

 

MISSION

  • Lead in full spectrum of PR activities for Studio Fenice. Understand in full content of the vision and strategies to execute in order to further enhance the brand’s image and identity in the local market.
  • Execute strategy in line with brand direction to maximize the brand exposure.
  • Plan and manage the advertising, promotion and within the PR budgets to develop cost-effective programs.
  • Review press materials and maintain a strong and sustainable relationship with media partners in order to continuously improve the PR coverage of the brand.
  • Liaise with agencies and suppliers for communications project and events execution.
  • Work closely with headquarter to keep the consistency of the global brand image.
  • Research in specific market areas and review media analysis reports and suggest added value communications strategy to support the business periodically.
  • Effectively work closely with the team to build a strong team spirit and a high sense of purpose.

 

PROFILE

  • Fluent in Spanish and English
  • Education with major in Marketing, Communications, Public Relations, Journalism, or related disciplines
  • Minimum 3-5 years proven experience in marketing, public relations, or media communication.
  • Good understanding of luxury business and with International/ Cross Functional experience will be an asset.
  • Proven track record in event management, as well as establishing strong relationships with media and business partners.
  • Creative, proactive, details-minded and with good problem-solving skills
  • Resourceful and possess strong communication skills, excellent command of English.

 

Studio Fenice will provide a competitive base salary, paid vacation, sick time, and great team in a growing start-up.

 

Studio Fenice is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Apply Here

Status: Full-Time

Apply Here

 

ROLE

Studio Fenice is seeking a Procurement & Logistics Executive to work in a creative and fast paced environment. This position is an outreach position for a highly motivated individual to fulfil incoming orders for clients all over the world. This person will act as a representative of our brand and the designer brands we carry.

 

MISSION

  • Must be able to generate and manage complex orders to suppliers in accounting software.
  • Liaise with suppliers, freight forwarders and shipping lines to organise packing, crating, pick-ups, shipments, and deliveries of orders from and to around the world.
  • Communicate with internal staff to understand priorities and schedule work.
  • Communicate with clients to coordinate exports/imports at customs and organise deliveries.
  • General administrative support.

 

PROFILE

  • Fluent in Spanish and English
  • Good understanding of luxury business and with International/ Cross Functional experience will be an asset.
  • Computer literate with good experience of Microsoft Office Suite and QuickBooks software.
  • Must be able to communicate accurately and concisely, whilst having strong analytical, planning, co-ordination, and effective time management skills.
  • Ability to prioritize, learn quickly and develop in a fast moving, pressurized, international environment.
  • Ensure standard operating procedures are executed and policies are followed.
  • Great attitude and self-motivated.
  • Strong customer service skills.
  • The ability to create and maintain productive relationships with colleagues and clients.

 

Studio Fenice will provide a competitive base salary, paid vacation, sick time, and great team in a growing start-up.

 

Studio Fenice is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Apply Here

My cart
Your cart is empty.

Looks like you haven't made a choice yet.